In select countries, primary taxes and duties are included in the price. However, we cannot guarantee that additional duties will not be applied according to specific country import tax rules. 

While we are in the process of building a state-of-the-art global supply chain to best serve new and existing customers, currently all orders made on the Vitruvian website are dispatched from our manufacturing hubs in Asia.

Tracking numbers, if applicable, will be included in dispatch confirmation emails when the product leaves Vitruvian’s manufacturing facility.

Vitruvian cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following:

Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.

If you have any questions, concerns or feedback regarding shipping and delivery, please don’t hesitate to contact and we will do our very best to find the best solution.

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