FAQs
Got a question about the Trainer+, All Access Membership or the modes and workout options in the app?
Check out our FAQs here or find an article at our Vitruvian Help Centre.
Need help with navigating the website?
Reach out to our team at info@vitruvianform.com
Reach out to our team at info@vitruvianform.com
Your Order
Have a question about your order? Check out our Delivery Expectations page or connect with our Orders team at orders@vitruvianform.com
Member-User Support
Need help with your Trainer+ or All Access Membership?
Submit a ticket on our chat or reach out to our Member Support team at support@vitruvianform.com and our friendly team will be happy to help!
Warranty and Service
Does your Trainer+ need troubleshooting assistance? Forward the details of your machine to our Technical Team here, they'll take a look at your machine's log book and get in touch with troubleshooting help.
Partnerships
Want to become a V commercial partner?
Want to become a V affiliate or have a question about becoming a V commercial partner?
Reach out to our partnerships team at partners@vitruvianform.com
Support Operating Hours
Monday to Friday 8:00am to 17:00pm (AWST)
Saturday and Sunday 9:00am to 12:00pm (AWST)
Need help during the Christmas-New Year period?
Our support teams will still be around during this time to help with any queries. They will be taking a break on Christmas Eve (2023-12-24), Christmas Day (2023-12-25), New Year's Eve (2023-12-31), and New Year's Day (2024-01-01) during Australian Western Standard Time.